The company misrepresents their clientele depth, provide no communication with9ut prompting by the client, and offer nothing but excuses and an empty « this is our process ». This did NOT include a picture or information on the mobility of the individual.
Please suggest a procedure. BBB Business Profiles may not be reproduced for sales or promotional purposes. She was fully aware from both her consultant and other conversations with Matching of our commitment to her along with all cancellation policies and time requirements for matching. I've left messages and sent s, not response's from the company.
Desired Outcome. Sort By. Status: Answered.
Totally disappointing and NOT what was represented. It has now been 3 months since I received my last referral, and my voics have not been returned for 2 weeks - nor has my been answered.
We could as well attest to this as we have received several messages in our office with the use of demeaning expletives directed toward our female staff. BBB Business Profiles are subject to change at any time.
We are sorry he did not meet someone he could build a relationship with but have exceeded his introductions in trying to do just this. As you can see from the attached documents, they corresponded with me once, on August 20, You can see from the other attached document that when I did not hear from them, I sent them an on Sept. Because of the selective nature of our process we don't want to just send introductions for the sake of fulfilling an agreement. The company refuses to admit that their « process » is totally manual and does not reference back to the intake information collected from a client when a « match » is selected.
If she will forward the of her meetings we will be happy to move forward in her introductions.
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South Carolina Matchmakes would like to respond by saying Ms. We have also spoke with her many times outlining the time requirements for matches and she is fully aware we are well within the guidelines she agreed to when she enrolled. We are sorry but we have gone over and above and cannot allow either our clients or staff to be treated in this manner. So « chemistry » is not the issue as there were 2 introductions in 9 months.
However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Their « database » is on paper, and they have far more fermail clients than male, so we wait, and there is no real matching of your preferences to the available clients.
I have made countless phone calls to the company representative and the owner to complain about the extreme slowness of service, the lack of communication, the lack of any activity unless I call and prod repeatedly, and all to no avail. This company is a scam and fraud. Customer Response.
I just want my money back! I have contract which I can photograph and. First, the company provided 4 introductions, not 5, in 9 months, a terrible rate of service. I haven't meet one person since ing the program I the program on November 5, until now. Though she has been introduced to 5 gentlemen the problem seems to be in "chemistry" and not providing introductions or following what we agreed.
Contract ed February 8, Had problems since this date. Need to file a complaint? Unfortunately this browser is not supported. I contracted for services in late December Ten months later, I have had 4 referrals, 3 of which were total mismatches for me. Tried several phone s, left messages and still never heard anything.
File a Complaint. Customer Complaints Summary. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Unfortunately "chemistry" is up to individual and not something we can promise. That was the last correspondence between myself and the business.
BBB is here to help. When considering complaint information, please take into the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the of complaints.
Reasons for BBB Rating. I have been with the company since November 5, and have not received any dating refer from the company.
Its Novemberi have not heard form the company and have not been matched with a person yet. Second, 2 of the 4 were totally outside the parameters of my interests as defined by their survey before I ed a contract. We wish Mr. I paid for services in Marchto be matched with professional male. My complaint is about both the service and the product that SC Matchmakers has provided me so far in 10 months.
As a matter of policy, BBB does not endorse any product, service or business. It appears from our conversations his demeanor has been the biggest factor in his lack of achieving his goal. Unfortunatedly "Chemistry" is something we cannot guarantee and is up to both individuals but we work with "feedback" from both parties to try to achieve this. We have not received this and it holds up her future introductions. Refund I would like to be refunded my moneyi never received the service i was promised. Because I received no services from them, I would like a full refund as their services were not provided as promised.
BBB Business Profiles generally cover a three-year reporting period. This company is negatively listed on Yelp. Thank you. I am seeking a full refund because the company has not performing their agreed upon matchmaking service.
Heard nothing from that point on. South Carolina Matchmakers remains committed to helping Ms. The « prescreening » that I or any client did was to review a short blip of information provided by .
The only information I received on anyone was: first name, age, hair and eye color, present or past career, and personal interests. There is no service that should treat consumers this way, especially at such a price. I have called the dating service several times without any result. A second candidate did not exist when called. They never even tried to contact me via my address, which at the time was Bateaux Drive, Summerville, SC. They have had my money for 5 years plus and I have absolutely nothing to show for that expense.
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I want my money refunded as they are a dishonest operation. We would be more than happy to match her but cannot do so as we have received no "feedback" or contact regarding her matches. At this time South Carolina Matchmakers has provided 9 introductions as we consider our relationships with our members very important and seek to make them as happy as possible. Refund of my money as services were never received by me.
I've been "ghosted", and my only recourse is formal complaint. They did NOT perform or respond. They didn't help me at all or stay in touch.
Congrats, juan ramos!
Hired them for four referrals contacts and got one. Years in Business: 6. As we have from the beginning we will move forward for her and with each "feedback" and intoduction try to find the one in which there is a mutual connection. They need to be shut down. Should I take them to Small Claims Court????