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To register using these instructions, all s must have a balance due on them. as it appears on your bill, including the dash between the s. Make sure to add no-reply invoicecloud. The newly added s will be indicated by a checkmark on the right-hand side of the list.

See the help documentation provided by your provider for instructions on how to do this. How to Set Up AutoPay. s set up on auto payment will continue to process via autopay but will be received later than usual. You will be returned to the "Manage s" screen and should see the new s added your list of s.

City of bend

The Invoice Cloud site is unavailable between p. Lobby Hours: Monday through Friday a. We hope to have the inconsistencies completely resolve the situation in the next few months. Registration is not required to view your bills and make one-time payments, but it is highly recommended. What's Being Planned?

Utility Billing staff will be proactively contacting customers scheduled for shut-off due to non-payment and field staff will notify customers through door hangers. No, we will not suspend water services due to these delays. How to Register Your .

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PST for nightly system maintenance. We will provide regular updates at www. This includes automatic payments, drop-boxes located at City Hall and the Utility Billing office, phone or mail, and lobby drop-off.

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Staff identified issues with the initial billing cycle shortly after the transition to the new software system in June. If you need assistance with any document, form, etc. Occupancy at any time in the lobby is limited to 1 person. In response to the developing events of the spread of the COVID virus, the City of Bend Utility Department has temporarily suspended all water service shut-offs for non-payment.

What's Being Built? Work continues each billing cycle to identify inconsistencies and make corrections to provide accurate billing.

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It will not be deleted from Invoice Cloud, but it will be an unregistered. Addressing these inconsistencies takes additional time to review and correct with vendors. Our Utility staff continues to be available via phone or to answer questions; however, please expect longer than usual wait times due to the volume of customers contacting us about this situation. On the "Manage s" screen you can view your linked s and if necessary, remove an from the group of linked s by clicking on "Remove ". From the "My Profile" menu, select "Manage s".

Utility customers will continue to be responsible for the water, sewer, and stormwater charges that accrue during this time.

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We apologize for the inconvenience this has caused and ask for your patience as we navigate this process. The issue is isolated to bill generation and delivery and does not affect the payment systems. While we are unsure how long it will take to resolve these issues, we will continue dating the software and making corrections to provide accurate billing for our customers. If you would like to register an that does not have a balance due on it, please see the instructions below for "Linking s to an Existing ". Example: Click the green "Search" button. After selecting "Remove " you will be presented with the following choices: Remove from my s - this will remove the selected from the group of linked s.

This may mean that you have to upgrade your browser or enable certain settings to use Invoice Cloud more securely and avoid security warning messages. How to Remove Linked s. The software conversion created inconsistencies that delayed the generation and delivery of bills Bend customers by several days or weeks. Remove and move to New User - this will allow you to set up a new username and password for the that phone being removed. Remove and move to Existing User - this action will allow you to add this to an existing registered customer.

Phone Hours: Monday through Friday a. Register your to enroll in AutoPay and Paperless Billing, and gain access to the customer dashboard. How to Link Multiple s at Once. First time here?

How to Into Your. The Utility Billing online payment system, Invoice Cloud, has high security standards to keep customer payment information secure. You must know the existing username and password of the that it is being added to. Customers should continue paying their utility bill.

It may take up to 2 business days for your payment to be applied to your open bill and for your balance to be updated. How to Link s to an Existing. Jump to sub Closed most major holidays. In some cases, customers were impacted by multiple issues, including receiving their bill after the posted due date.

Once the "Select" box is checked, click on the green "Add to my profile" button at the bottom. While implementing a new Utility Billing software, the project team identified inconsistencies with customer utility bills that require action to produce accurate utility bills. If you are looking at an older statement, do not include the "UT-" prefix that may appear before your. Please contact Customer Service with any questions.

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Check the "Select" box for the s you would like to add. No, there will not be penalties for a late payment while we are correcting the inconsistencies. Make sure you are logged into your. Our staff is actively working with the software vendor to rectify the situation. Efforts to address the inconsistencies did not fully resolve the issue.

They can be downloaded by clicking on the icons below. However, water services will not be shut-off. Check out the Invoice Cloud instructions below, or visit our Invoice Cloud FAQs for help with our online customer portal and payment system. Customers should continue paying their utility bills within 30 days of receiving the bill. Free viewers are required for some of the attached documents. If you are a new City of Bend customer, you will need to wait until your first bill has been generated before registering in Invoice Cloud.

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View Full Site. City of Bend Utility bills are delayed in reaching customers due to a software conversion inconsistency. All payments are being processed and reflected on customer s, regardless of the payment method. If you have any questions, please .

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