TOD has two levels of pricing: off-peak and on-peak, and two seasons: non-summer and summer.
Other s Streetlights : voic Traffic als : business hoursafter hours Locate underground utilities : dial Graffiti: Scams : Fort Collins Police Services non-emergency, Customer service representatives are available at six days a week. Stormwater rates pay for construction and maintenance of Fort Collins' stormwater system, which helps protect residents and businesses during storms and floods. Payment Options. Top Questions.
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We require one business day, but customers can call up to 30 days in advance. The online is customer controlled.
Often a customer happens to just miss the bill date on a new address and will not see a bill until the following month. For example, if a customer receives a bill on the 15th and sets a stop service date of the 20th, they would receive the normal bill on the 15th, and then a second bill after the 20th that would include the balance of the bill as well as the additional use from the 15th to the 20th.
Scammers are targeting residential and commercial customers, demanding immediate payment. Inthe FTC published the "Red Flags Rules" requiring creditors to create and implement an internal program to address the detection, prevention, and mitigation of identity theft. No, deposits are not required. Learn more about the different rates for electric including Time-of-Day pricingwater, wastewater and stormwater. We are unable to backdate services.
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Utilities is also subject to the FACT Fair and Accurate Credit Transactions Act ofwhich requires federal agencies, including the Federal Trade Commission, to establish guidelines for use by creditors to prevent identity theft. Payment Assistance Fort Collins Utilities partners with local organizations to provide efficiency, conservation and bill payment assistance programs, including low- or no-cost resources that keep utility costs down.
If you are approached by an individual demanding payment, immediately call the Fort Collins Police non-emergency at Access Fort Collins. We bill in cycles based on geographic location. The web portal only reflects payments that were made using your online.
Payment Options Explore different ways to pay your bill. Into Your Online. However, because it is based on amount of days rather than a specific day of the month, the due date will vary slightly each month. Fort Collins Utilities partners with local organizations to provide efficiency, conservation and bill payment assistance programs, including low- or no-cost resources that keep utility costs down. Learn More. Frequently Asked Questions View the most commonly asked questions. Most of our residential meters are digital and do not need personnel to visit the property to energize the meter.
Tips to Save. Other payment methods will not be viewable on the website. When you stop service, often there will be usage that has not yet been covered on a bill.
With TOD pricing, when you use electricity is as important as how much electricity you use. Customers also can call us at or come in person to Laporte Ave. Please do not start or stop requests. All developed properties within city limits pay stormwater rates. Our billing is done in roughly day cycles that are timed based on your geographical area. Changes in the weather can drastically change billing amounts month to month. The Utilities customer service lobby is open 8 a.
Business s. View Payment Options. As a creditor, Fort Collins Utilities implemented an identity theft prevention program under the Red Flag Rules, which went into effect December 31, A voluntary water shortage watch is in effect for all Fort Collins Utilities water customers due to ongoing impacts from the Cameron Peak Fire. General Customer Service hour automated balance and payment Customer service representatives available by phone 7 a. Just add the new to your existing profile and it will appear. The easiest way is to submit your request online.
Fort Collins Utilities residential electric customers are charged based on a TOD electric pricing structure. Learn more. To add a new to the profile, select View Enrolled s option under the Profile tab and add the new found on the bill.
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We do not update it with new s. Current Outages and Alerts. Get Started.
View Service Outages. Learn about business rates and payment options, as well as resources for new businesses. In. Outages View current outages and issues at fcgov. Online Complete our online form.
Payments can still be made online, over the phone 24 hours a day, by mail or via drop box, First National Bank and other third-party locations. Additionally, the balance information on the web portal does not update following a payment, it simply shows images of bills. Customers are advised to be aware of anyone claiming to represent Fort Collins Utilities.
Mason St. View Map. The Utilities customer service lobby at Laporte Ave. Payments can also be made online, by mail, or via drop box, First National Bank and other third-party locations. Frequently Asked Questions. Start or Stop Your Utility Service. Customers do NOT need to create a new profile when they move. Any payments made will show on the next bill. Customer Service. It can take four to six weeks to see the first bill on a new. Utilities complies with local, state and federal customer privacy regulations, policies and procedures, to protect our customers' personal data and information.
Fort Collins Utilities is committed to protecting the privacy of our customers' data. Learn more mark as unread. Rates Learn more about the different rates for electric including Time-of-Day pricingwater, wastewater and stormwater. Privacy Statement Fort Collins Utilities is committed to protecting the privacy of our customers' data. Report a Problem Report service outages or other issues. Customers should never make payments or give personal or financial information to unsolicited visitors or callers. More Information and Ways to Save.
If a service representative does go in person, the customer does not need to be there unless access to the meter is restricted. Alerts Water Shortage Watch. Monday-Friday 8 a. Unfortunately, this means that customers do not have the option to change when bills are due. Save money by shifting your electric use to the lower-priced, off-peak hours or by reducing your use. Why is my bill so high? Business Customers Learn about business rates and payment options, as well as resources for new businesses.